At Vaidya Pro, our focus is on complete client satisfaction. In case of cancellation of appointments due to unavoidable reasons, we follow a refund and cancellation policy for the booking amount, with the following terms and conditions:
- No cancellation or refunds are permitted once a scheduled appointment on video call has been initiated.
- In case of cancellation of appointment by a Practitioner due to unforeseen emergencies, a full 100% refund will be provided to the patient.
- In case of cancellation of appointment by a Patient 24 hours prior to a scheduled appointment, a full 100% refund will be provided.
- In case of cancellation of appointment by a Patient within 24 hours of a scheduled appointment, a 90% refund of the booking amount will be provided. An amount equaling to 10% of the booking amount will be deducted as payment processing charges.
- For claiming refund, the consumer should necessarily have the valid invoice of the booking.
All refunds will be processed back to the consumer's credit card/debit card/payment account within 7-14 working days.